Frequently Asked Questions


Do I need a Paypal account to place an order for you PM Template reports?

No. If you have a Paypal account, you can save time by using it. Paypal also offers a secure transaction without an account, but you'll need to type in your credit card and billing information. Paypal is "the world's most loved way to pay and get paid" which is why we are using it.

Must I accept the Terms of Use before ordering?

Yes. You cannot proceed to checkout with Paypal without clicking the "Accept" button at the end of the Terms of Use. Since we have no control over how it is used, APT disclaims all warranties and liabilities associated with the use of the information contained within the template reports.

Can I order multiple template reports?

Yes, of course. We encourage you to do so. For enterprise usage, please contact us at 505-903-5768 (press 1 for sales) or sales@assetperformanceinc.com for custom pricing.

Where can I review the Terms of Use for the PM Template Reports?

You will be shown the Terms of Use before proceeding to checkout. You can also review them on our website.

When will I receive my order?

You will receive confirmation of your order, once the transaction is complete. Please allow 1-2 business days for receiving your order via email.

What if I can't find the equipment type in which I am interested?

You can also find the list of available equipment in the APT Asset Strategy Library on our website. Just click on the appropriate group to identify individual equipment types. If you still can't find it, please contact us 505-903-5768 (press 1 for sales) or sales@assetperformanceinc.com for a quote to add the new equipment type.

Whom can I contact for technical support or further questions regarding the template reports?

For technical support of further questions, please contact us at 505-903-5768 (press 2 for support) or support@assetperformanceinc.com for further assistance.

Can I also purchase the failure mode list for a given equipment type?

Yes, but not as part of the PM template report at this time. Please contact us at 505- 903-5768 (press 1 for sales) or sales@assetperformanceinc.com to place your order.

Can I also purchase the financial analysis and optimal PM recommendations for a given equipment type?

Yes, but not as part of the PM template report at this time. Please contact us at 505- 903-5768 (press 1 for sales) or sales@assetperformanceinc.com to place your order.

Must I select the Functional Importance, Duty Cycle, and Service Conditions for a given equipment type?

Yes, the PM Template Report is created for the operating context defined by your selections for the equipment type of interest.